Your Privacy Matters —
33bnm Privacy Policy

This Privacy Policy ("Policy") describes how 33bnm ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the 33bnm website at 33bnm.net, including all associated casino games, sports betting services, payment facilities, customer support channels, and promotional features. This Policy forms part of the 33bnm Terms & Conditions and should be read in conjunction with them.

By registering an account on 33bnm or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 33bnm platform and should contact [email protected] to request account closure.

1. Information We Collect

33bnm collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you browse and use the site, and from authorised third-party service providers such as payment processors and identity verification partners. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a 33bnm account, we collect the personal information you provide during registration, which includes:

• Full legal name
• Date of birth (used to verify the 18+ age requirement)
• Email address
• Mobile phone number
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations under applicable anti-money laundering standards, we may request and collect:

• A copy of a government-issued photo ID (National Identity Card, passport, or driver's licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last 90 days)
• Proof of payment method ownership (e.g., screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number)
• A verification selfie or live photograph, where required by our compliance team

1.3 Financial Transaction Data

When you make deposits or withdrawals, we collect transactional data including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT (৳)
• Account balance history and wagering activity

33bnm does not store full card numbers or mobile banking PINs on its servers. Payment instrument data is handled by PCI-DSS compliant third-party payment processors.

1.4 Usage and Behavioural Data

When you use the 33bnm platform, our systems automatically record certain technical and behavioural data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, game sessions played, and session duration
• Clickstream data and navigation patterns within the platform
• Bonus claims, promotional interactions, and betting history

1.5 Communications Data

If you contact 33bnm support via live chat, email, or WhatsApp, we retain records of those communications — including the content of your messages and any attachments — for quality assurance, compliance, and dispute resolution purposes.

2. How We Use Your Data

33bnm processes your personal data only for lawful, specified, and legitimate purposes. The primary purposes for which we use your data are as follows:

Purpose	Legal Basis
Account creation and management	Performance of contract
Age verification (18+ compliance)	Legal obligation
Identity verification (KYC/AML)	Legal obligation
Processing deposits and withdrawals	Performance of contract
Detecting and preventing fraud or money laundering	Legal obligation / Legitimate interest
Providing customer support	Performance of contract
Sending transactional communications (e.g., withdrawal confirmations)	Performance of contract
Sending promotional communications (bonuses, offers)	Consent (opt-in)
Platform analytics and performance optimisation	Legitimate interest
Responsible gaming monitoring and self-exclusion	Legal obligation / Legitimate interest
Compliance with legal, regulatory, or court obligations	Legal obligation

33bnm will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where we are required or permitted to do so by applicable law.

3. Data Sharing & Third Parties

33bnm does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared only in the following limited and controlled circumstances:

3.1 Essential Service Providers

To operate the platform and deliver the services you have contracted for, 33bnm engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways (Visa/Mastercard processors) receive transaction data necessary to complete deposits and withdrawals.
• KYC and identity verification partners: Authorised verification services receive copies of identity documents submitted during the KYC process for automated or manual review.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive a session token and anonymised player ID to load and manage game sessions. They do not receive your full name, payment details, or contact information.
• Hosting and infrastructure providers: Our cloud hosting and security infrastructure partners maintain the servers on which 33bnm data is stored. All such providers operate under contractual obligations to protect your data.
• Customer support platforms: Live chat and helpdesk software providers may process communications data for the sole purpose of facilitating support interactions.

3.2 Legal and Regulatory Disclosures

33bnm may disclose your personal data to law enforcement agencies, regulators, courts, or other competent authorities where we are legally required to do so — for example, in connection with anti-money laundering investigations, fraud enquiries, or court orders. We will not disclose more data than is strictly required for the specific legal purpose.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 33bnm business, your personal data may be transferred to the acquiring entity as part of the assets of the business. We will notify affected players by email in advance of any such transfer and the new entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

33bnm uses cookies and similar technologies (such as local storage, session tokens, and pixel tags) to operate and improve the platform experience. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the site to recognise your device on subsequent visits, remember your preferences, maintain your login session, and collect anonymous usage statistics. Cookies do not contain executable code and cannot access other files on your device.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Session authentication, security tokens, CSRF protection, load balancing	Session only
Functional	Language preferences, game lobby filters, last-visited sections	Up to 12 months
Analytical	Aggregate page view counts, feature usage statistics, error logging (anonymised)	Up to 24 months
Performance	Page load time monitoring, server response diagnostics	Up to 6 months

33bnm does not use advertising cookies, retargeting pixels, or any third-party tracking cookies that would allow external ad networks to build a profile of your browsing behaviour across other websites.

4.3 Managing Cookies

You can control or delete cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your 33bnm account and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

5. Data Retention & Storage

33bnm retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the purposes for which the data was collected and with our legal and regulatory obligations.

5.1 Retention Schedule

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML / regulatory compliance
KYC verification documents	Duration of account + 5 years post-closure	Legal obligation
Financial transaction records	Duration of account + 7 years post-closure	Tax and financial regulation
Customer support communications	3 years from last interaction	Dispute resolution / quality assurance
Analytical and usage data (anonymised)	Up to 24 months	Platform improvement
Marketing preferences and consent records	Until consent is withdrawn + 2 years	Consent record-keeping
Self-exclusion records	Duration of exclusion + 5 years	Responsible gaming obligation

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted from 33bnm's systems, or anonymised such that it can no longer be linked to any individual. Where deletion is not immediately possible (for example, because data is stored in backup archives), 33bnm will isolate and protect the data and delete it as soon as operationally feasible.

5.2 Data Storage Location

33bnm's platform data is stored on secure cloud infrastructure. While 33bnm primarily targets players in Bangladesh, data may be processed by service providers operating in other countries. In all cases, such transfers are subject to contractual safeguards ensuring that your data receives an equivalent level of protection regardless of where it is processed.

6. Data Security Measures

33bnm employs a layered approach to information security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the 33bnm platform.
• Encryption at rest for all sensitive personal data, including identity documents, KYC records, and payment reference data stored on our servers.
• Password hashing: Account passwords are never stored in plain text. They are processed using a strong one-way cryptographic hash function with per-account salting.
• Access controls: Access to personal data by 33bnm staff is granted on a strict need-to-know basis. All staff with access to sensitive data are subject to confidentiality obligations and periodic security training.
• Intrusion detection: Our infrastructure is monitored continuously for unauthorised access attempts, unusual traffic patterns, and potential security incidents.
• Vulnerability management: Regular security assessments and penetration tests are conducted by qualified security professionals to identify and remediate potential weaknesses.
• Incident response plan: In the event of a data breach, 33bnm has a documented incident response procedure. Affected players will be notified promptly where required by applicable law, and the breach will be addressed as a matter of urgent priority.

7. Your Privacy Rights

As a player using the 33bnm platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within 10 business days and may ask you to verify your identity before processing the request.

7.1 Right of Access

You have the right to request a copy of all personal data that 33bnm holds about you. We will provide this information in a commonly used, machine-readable format where technically feasible.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (such as your registered name and date of birth), we may require documentary evidence before making a change.

7.3 Right to Erasure

You may request that 33bnm delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the processing was unlawful. This right is subject to overriding legal obligations — for example, we are required to retain financial transaction records for a minimum of 7 years and cannot delete them on request during that period.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered — you may request that we restrict the use of your data to storage only, without further active processing.

7.5 Right to Data Portability

Where your data is processed on the basis of your consent or for the performance of a contract, and where processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format and to transmit it to another controller if technically feasible.

7.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interests, including profiling. If you object, we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests. You have an absolute right to object to processing for direct marketing purposes at any time.

7.7 Rights Related to Automated Decision-Making

33bnm may use automated systems for fraud detection, AML screening, and responsible gaming monitoring. Where an automated decision has a significant effect on your account (such as a temporary suspension), you have the right to request human review of that decision by contacting support.

8. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 33bnm holds about you, please contact our support and data team using the details below. All data-related enquiries are handled confidentially and with priority by our compliance team.

Contact Channel	Details
Email (data enquiries)	[email protected]
Response time	Within 10 business days of receipt
Support hours	24/7, Bangladesh Standard Time (UTC+6)
Live chat	Available on the 33bnm platform 24/7

When contacting us about a data request, please include your registered username or email address and a clear description of your request. To protect your privacy, we will verify your identity before processing any request that could expose or modify personal data.

33bnm reserves the right to update this Privacy Policy at any time. The most current version will always be available at 33bnm.net/privacy-policy. Where changes are material — meaning they significantly affect how your data is used or your rights — we will notify registered players by email at least 7 days before the updated Policy takes effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

By using the 33bnm platform, you confirm that you are aged 18 or above and that you have read and understood this Privacy Policy. 33bnm is committed to protecting your personal data and to being transparent about how it is used. If gambling stops being fun, please visit our Responsible Gaming page for tools and support.